A wide range including: multi choice, multiple answer, essay answer, exact answer questions, subset questions, and click on picture or view video questions. The objective is to ask simple and clear questions so that answering is an easy and informative process. Ideally a questionnaire should be less than 20 questions and take a user no more than 5 to 7 minutes to complete.
If desired each question can be scored as well as the total questionnaire. A "pass" score can be linked to every questionnaire. So on completion of a questionnaire the user can be shown both the potential score, their own score and the "pass" mark.
There are three different ways of analysing the survey data: By questionnaire, by answers and by scores. Analysis can also be made at the individual staff level, the branch/store level or user group level. User groups greatly enhance the flexibility of reporting and analysis, as user groups can be easily set up and dynamically changed. All reports are initially viewed on the screen.
Yes it is possible to drill down within reports to component level results and comments. It is also possible to produce reports with actual comments included - say for example when giving a report to a supplier on staff views on supplier performance.
While there is little need to export data it can be transferred to Excel if required for further analysis.
Carefully management of training expense is difficult, particular where staff turnover, or product change is high. It is expensive to deliver one on one, or in small groups. Many supplier organizations have cut back on their training assistance. It is hard to identify what are the training needs and to measure the effectiveness of training when it is given, Knowledge Tracker can address these needs: By being able to work 24 hours a day seven days a week for little or no pay; by being able to be in several places at the same time, by giving actual and accurate feedback instantaneously and by being a storehouse of knowledge.
Knowledge Tracker gives the ability to identify where the knowledge gaps are. It identifies what needs to be addressed and makes for much more effective and directed training. It also gives management accurate information about the company problems that need to be addressed to enhance company performance. Knowledge Tracker provides an effective way to garner information about health and safety issues and the effectiveness of company policy. It is also an effective tool in supplier relationships, to improve their performance for the firm or for adjusting business arrangements. Ultimately customer satisfaction will be enhanced, liability reduced and profits improved through correct deployment and use of Knowledge Tracker.
It is a software program to assist in staff training, staff surveying and management information collection and analysis. Knowledge Tracker can be installed on your local area network or accessed via the internet.
Typically a line or product manager can setup a questionnaire on any subject, for example a particular product or range of products or an internal company survey. While a first time set up may require some time, managers can quickly become proficient in setting up questionnaires.
Questionnaires can be grouped into different user defined types, for example: Product Knowledge, Company Review, and Supplier Review. Within groups there is no practical limit to the possible number of questionnaires.
It is assumed that staff will complete questionnaires at times that suit them most. This minimizes disruption to operations and productivity. From the firm perspective however it is better to follow a regular program for staff. For example one user requires their staff to complete one questionnaire a week. The questionnaire for the week is notified to staff on Monday morning for completion before the next Monday. This way the staff get into the habit of completing questionnaires and improving their knowledge. Results can also be analysed in a more systematic and timely fashion.
The outstanding feature is the ease of questionnaire completion for users. To log onto the system and completing a questionnaire requires very basic computer skills, so staff quickly learn how to complete questionnaires. Other features that assist include: The option to set up a questionnaire in trial mode. This enables users to go through a questionnaire and complete several trials before actually answering for real. Parking allows the user to quickly stop doing a questionnaire and do some other urgent task, such as to serve a customer or answer a phone - returning when free to continue where they left off. Another feature is the review mode. This enables a user to "review" their completed questionnaire, seeing both their own answer and the correct answer to determine what they got incorrect and what they got right. Another feature is the repeatability of questionnaires. A user can do the same questionnaire as many times as they like until they are satisfied with their mark and knowledge.
Handled carefully staff will enjoy completing questionnaires rather than object to doing so. Staff members quickly discover they can improve their knowledge through questionnaire completion. Usually some competitiveness can emerge between staff, branches/stores and between levels of management over score results, leading to rapid improvement in individual scores. Not all questionnaires need be scored as their role can be for management feedback. Most staff regard these questionnaires as evidence of positive interest and concern from management. They are usually pleased to have the opportunity to provide feedback.
A feature of the system is the ability to have anonymous questionnaires. With this ability staff can log on anonymously and complete the questionnaire without worry about possible repercussions arising from passing frank comments. In practice some staff members complete "anonymous" questionnaires in their own name happy to be identified as the source of the answers and comments they make.